| My Account |
 |
| How do I create an account? |
| |
1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information. |
| How do I edit my account information? |
| |
Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information. |
| How much is my shipping? |
| |
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. |
| I forgot my password. |
| |
Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password. |
| How do I return my product? |
| |
Please click here for more information on returning an item. |
| I received the wrong product. |
| |
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product. |
| What is your return policy? |
| |
--30-Day Money-Back Guarantee
We want you to be fully satisfied with every item that you purchase from Shop.WTT.com. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling, gift wrap, or other charges.
Our Standard Return policies do not apply to all items. For a list of exceptions to our Standard Return policies and instructions on how to return these particular items please read our Return Exceptions policy.
--Returning an Item
Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to ensure full credit.
Before sending your return shipment, please remove all extra labels from the outside of the package.
Send the return package to the following address:
World TeamTennis
Returns Department
1776 Broadway, Suite 600
New York, NY 10019
All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
It is recommended that you use UPS or Insured Parcel Post for your return.
Keep the Return Tracking Number for your return package to monitor delivery status.
To receive credit, items must be returned within 30 days of delivery.
You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.
Credit for gift returns will be issued to the original purchaser.
You will be refunded the return shipping cost if the return is a result of a manufacturing defect or shipping error. |
| When will my order ship? |
| |
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment. |
Return
to Help Index
